Two bills up for vote in the US senate will threaten innovation and free speech on the internet. Today is a day of protest

SOPA and PIPA are two bills that aim to protect copyright and intellectual property on the internet. But the opposition says this internet censorship will cripple the internet and threaten free speech online (therefore breaking the first amendment), affecting so many of the new/social media companies we know and love.

Today, America wakes up to an online blackout of websites marking a strong protest against the SOPA and PIPA bills, which are up for a vote in the Senate on 24th January. Google, wikipedia and wordpress have all ‘blacked out’, along with many smaller sites.

Strict copyright and intellectual property control, or freedom of information and expression on the web – what do you want?

For example: I find the nature of BA’s on-board service (long-haul) is neatly summarised by the warning noise that sounds throughout the ‘plane just before the aircraft turns its engines on to full at the beginning of the runway for take-off. Here are my reasons for this:

1. It’s not designed to benefit passengers (we are already strapped in to our seats). It’s for the crew, to tell them to sit down. Much of BA’s service seems centred around what suits the crew rather than the passenger.

2. It sounds awful. It would be hard to find another two-note sequence that has such tonal dissonance. It manages to sound hostile at just the point that passengers need the opposite. Dissonance and hostility are wider themes in BA service too.

3. It is laughably out of date. The timbre of the sound is unlike anything I’ve heard since my ZX81 computer got thrown away in 1982. BA’s service hasn’t moved with the times either.

I could go on (I really hate this noise) but won’t. The point of this example was not to go deep into BA, but to explain the concept behind the word I am looking for. The noise is just one small thing but, for me, it represents the wider issue of which it is just a part, rather well.

So, what’s the word? I have spent some time searching for this of course, but haven’t quite found an answer that seems right yet. Some contenders have emerged though and I list a few here together with the reasons why I don’t think they are right:

Microcosm. Probably the closest, but implies that the thing is really a miniature version of the whole thing, which is not what I’m saying. I’m looking for something more conceptual than this. Back to the example, saying that the noise is a microcosm of BA’s service doesn’t seem right.

Epitome. In the sense that it means “the perfect example” then it is not wrong, but the thing here is not the perfect example, it is a perfect capture of its characteristics – and that’s not the same, I think.

Synecdoche. I read this piece in The Guardian at the weekend that suggested to me that this was the word I crave. But my OED suggests that this is more a linguistic term – a substitution of a word describing a part of the whole for the word describing the whole – than a way to describe a more abstract concept.

Now, I’m holding my hands high in the air at this point in admission of my ignorance. Perhaps one of these words is indeed the right one, and no doubt there is some word – obvious or not – that describes what I seek. Please, readers, make your suggestions in the comments section below.

But the reason I am searching for this word is not just out of intellectual curiosity (although I admit that’s part of it) but because the concept is an important one in the professional world of brand consultancy and design. In fact, it is the perfect way to describe what we do. We define and create things – words, identities, communications, objects, events, etc. – that are conceptually representative of the broad intent of the wider proposition to which they belong. When audiences experience these things, together or in isolation, their experience is therefore representative of the wider proposition, i.e. to have the experience of the thing is to have the experience of the organisation, company, or brand of which they are part. Because the human brain looks for patterns and consistency, positive experiences will build positive expectations for similarly branded experiences, driving willingness and enthusiasm to engage – ergo, business success. But by the same token, negative experiences will create wider negative expectations, and these may prevail over positives (that’s a human brain thing too) so consistency across all experiences is important too. In the ideal brand, every experience of every thing is, in itself, representative of the whole; experiences are interrelated and multi-dimensional, spider’s web on spider’s web of interconnected threads. There are tangible things, like products or buildings; intangible things, like customer service or social media; meta-things, like brand identity or how an organisation engages its own people in its brand; and, micro-things, like a small detail on a piece of packaging that just makes everybody smile. Each one of these is a representation of the brand and needs to be properly aligned.

There is a really important distinction to draw here between brand consultancy and management consultancy or, to put it better, those consultancies that have a design capability and those which do not. We both start out by setting out the master proposition at the organisation-wide level. That, in itself, is a complex and involved task. But where I am convinced that band consultancies, like The Partners, offer far greater advantage to clients, is that we then translate the proposition into the things that audiences actually experience: the things that take strategy beyond theory, and make it real. We create things that embody the characteristics of the wider proposition of which they are a part, thus making the proposition more compelling, more desirable, and better understood.

Now, if only there was a word for that…

In what can only be described as “showing off”, the guys and gals at Google have once again brought another technical tour-de-force music video to our attention, this time in collaboration with the hottest band around (and in the studio right now); the Arcade Fire.

The Wilderness Downtown is an interactive interpretation of the Arcade Fire’s song ‘We Used To Wait’ built using cutting edge web technologies such as HTML5, choreographed windows, interactive flocking, custom rendered maps, real-time compositing, procedural drawing and (deep breath), 3D canvas rendering to create a bespoke and unusual music video.

Quite what the point is, is, not entirely clear, but it is pretty cool looking nonetheless. Give it a go yourselves and watch your street bloom into a forest-scape.

The Wilderness Downtown

Wayne & Garth Spotted

Alongside the part of my phone that actually makes calls (the old fashioned bit), my Google Maps app is probably one of my most used. It’s become indispensable in the same way that being able to text once was. What would we do without it!

Modern spoils aside, the success of Google’s mapping technology may partly be down to its adaptiveness. As with all good web services, the Google Maps API has spawned a mass of location based mash-ups. Google, for example, recently partnered with We Are What We Do to create the wonderfully rich Historypin. It’s all too easy to forget about the history that surrounds us here at The Partners HQ, but a quick post code look up perfectly placed archived and geo-tagged photos from over 100 years ago. To refer to images like this in isolation is one thing, to see them in context and contrast with our modern surroundings (places we inhabit everyday without considering the past) can completely transform our sense of place. Today, Berg London announced Dimensions. Born out of a series of workshops with the BBC, this set of mash-ups forces us to reconsider our surroundings by overlaying historical, political, and environmental data on to our own neighbourhoods. With these filters and layers applied, mapping becomes less about wayfinding, and more about changing perceptions of our sense of place; both of our own locality, and of others’.

With Google’s Street View, the mental images and memories of our surroundings are at once put to test, and the sheer volume of imagery captured by Google’s roaming cars across the world must represent one of the most significant image archives in existence. It provides us with an almost complete panoramic view of the urban environment, albeit one recorded in 1/100th of a second. For the virtual tourist, or the freeze frame voyeur, street view offers a world of exploration like never before. Last year, Art Fag City bought together snapshots of some of the more weird and wonderful findings. Our treasured Daily Mail more recently got in on the act with the story of a seemingly dead girl laying in the street.

Thank god last year’s AR craze has seemed to have died down, when every brand seemed desperate to get a piece of the emperor’s new clothes. This highly ironic video summed it up perfectly. Why do something that could be much better achieved without the added layer of a webcam? Context, of course, is key. ART + COM showed that there were practical and meaningful applications for the technology when they bought dinosaurs out of their skeletons and bursting into life at Berlin’s Museum of Natural History. And with dedicated hardware in gaming consoles, the opportunities still seem genuinely engaging. Oh to be a kid today!

Of course mobile and augmented technologies are a match made in heaven. Amsterdam’s Layar first launched on Android some years ago now, but the potential still seems to be slowly unfolding, and marketers are quicker now to spot an opportunity. While The Rolling Stone’s take on the Layar app for their Exile On Main Street album may have been overly literal, it’s interesting to think how we can begin to engage an audience not just online, but in the real world too. Over in Japan, where adoption of new technologies is often quicker than anywhere else, the Sekai Camera app spawned an ‘Air tagging‘ phenomenon. Surely it’s just a matter of time before this spreads. Let’s just hope users can learn to leave data behind that actually enriches our surroundings, and resist the kind of comments you’re likely to find in a shoreditch pub toilet.

Yesterday I received a notification from Google informing me I was now being tracked by Latitude. I’d opted in for this some time ago, only to be disappointed to find very few of my friends had shared my enthusiasm. Sharing your location with Google (search now factors in your location) is one thing, sharing it with your friends, it seems, is another.

The social aspect of location awareness is, however growing fast. And while Foursquare’s success may be in part down to its reward schemes and gaming aspects (ultimately, its competitive nature), the check-in concept now seems to be spreading beyond the merely physical, with more & more start ups like Gomiso allowing us to ‘check-in’ to movies and tv shows. It’s yet another way of allowing us digital natives to define ourselves not just by where we hang out, but also by what we consume. In 2010, privacy, and personal space appear outdated concepts, while the commodification of the personal reigns supreme.

If anyone can popularise the concept of location in the social space, it’s Facebook. Sure enough, Mark Zuckerberg recently confirmed rumours that Facebook will soon be adding location to its services. Facebook might just show Google how it should be done here. Friends & followers, are you with me?

“it is clear that L’Oréal have learned a lot over the past few years and it’s actually quite refreshing to hear brands such as L’Oréal talking about online conversations and saying that brands have to be sensitive enough to listen to their customers.”

Indeed. Brands are a two way thing. Brands have to listen to their customers and adapt. Brands need to engage in conversation, conversation enriches understanding. Understanding and Insight serve to refine the customer experience, the better the customer experience, the better the brand experience.

Read on here…